Returns & Refunds

Returns and Refunds We want you to feel confident about what you bring home. For eligible non-furniture items, contact orders@sylunus.com within 7 days of receiving your order. Please include your order number and the items you wish to return. Furniture All furniture sales are final. We do not accept furniture returns or exchanges for a change of mind. If your furniture arrives damaged, defective, or incorrect, please follow the reporting instructions below so we can help resolve the issue. Return eligibility for non-furniture items Eligible non-furniture items must be unused, and in their original packaging, with any original tags included. A receipt or proof of purchase is required. All returns require prior authorization. Once your return is approved, we will provide instructions on how and where to send it. Items returned without authorization will not be accepted. Please do not send returns to our business address unless instructed to do so. Return shipping and fees Customers are responsible for return shipping costs. A 10% restocking fee applies to eligible returns. Original shipping charges are non-refundable. Damaged, defective, or incorrect items Please inspect your order upon delivery. Report damage, defects, or incorrect items to orders@sylunus.com within 7 days of receiving your order. Include your order number and clear photos of the item, packaging, and any damage so we can assess the issue and arrange an appropriate resolution. We cover the costs associated with resolving confirmed damaged, defective, or incorrect-item claims. Final-sale items Items discounted by more than 50% are final sale and cannot be returned for a change of mind. This does not affect our handling of damaged, defective, or incorrect items. Exchanges To exchange an eligible non-furniture item, request a return first, then place a separate order for the replacement. Standard return conditions and fees apply. Cancellations You may request cancellation before your order ships. Contact orders@sylunus.com with your order number as soon as possible. Once your order has shipped, our return policy applies. Refunds We will inspect your return when it reaches our warehouse and notify you of the outcome. Approved refunds will be issued to the original payment method within 10 days of the warehouse receiving the return, less any applicable restocking fee and non-refundable original shipping charges. Your bank or payment provider may take additional time to post the refund. Questions? Email orders@sylunus.com or call or text 718-851-0367.